Privacy Policy

Privacy Policy

Effective Date: 12-01-2024

At Roadrunner Towing & Recovery, Inc., your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (the “Website”) or use our services.

By accessing our Website, you agree to the practices described in this Privacy Policy.


1. Information We Collect

We collect information to provide better services to our customers. This includes:

a. Information You Provide to Us:

  • Contact Information: Name, email address, phone number, and address.
  • Service Details: Information related to towing or roadside services requested.

b. Information Collected Automatically:

  • Log Data: IP address, browser type, pages viewed, and date/time of access.
  • Cookies: Data collected through cookies to improve user experience.

c. Third-Party Sources:

We may collect additional information from third-party sources, such as payment processors, when you complete transactions.


2. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, improve, and personalize our services.
  • To communicate with you regarding services, promotions, or updates.
  • To comply with legal obligations.
  • To analyze usage trends and improve Website functionality.

3. Sharing Your Information

We value your privacy and will not sell or rent your personal information. We may share your information only in the following circumstances:

  • With Service Providers: For tasks such as payment processing or dispatching services.
  • For Legal Compliance: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our Website uses cookies to enhance user experience. Cookies help us:

  • Recognize repeat visitors.
  • Analyze Website usage to improve performance.

You can adjust your browser settings to refuse cookies, but this may limit some features of our Website.


5. Data Security

We implement robust security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.


6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: You can request access to or correction of your personal data.
  • Opt-Out: You can opt-out of marketing communications at any time.
  • Data Deletion: You may request that we delete your personal data, subject to legal obligations.

To exercise your rights, contact us at trucking@roadrunnerbr.com


7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies independently.


8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.


9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” Continued use of our Website after updates constitutes acceptance of the revised policy.


10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Roadrunner Towing & Recovery, Inc.
3465 Harding Blvd
Baton Rouge, LA 70807
(225) 356-3061
trucking@roadrunnerbr.com